We invest a great deal of time and effort into ensuring that our products are produced to the best quality, using high-end fabrics, for a great standard of finishing. However, if you are not completely satisfied and believe the product to be faulty, or that it does not match expectations, we will investigate your concern and offer either an exchange of goods, refund or credit note at find of fault.

Should you wish to return a product, it must be unused, unassembled and kept in its original packaging (packed and taped ) in the condition you received it.

Ezzro will not offer a refund or a replacement, should there be damage resulting from; modifications, improper usage, improper assembly and/or the omission in following our care and maintenance recommendations. Items on sale cannot be exchanged or returned. All sales are final.

Allow sufficient time for the product to be shipped. Once the order is shipped no modification will be accepted, cancellations and returns will be subject to delivery costs.

Our operating hours (online shop and/or social media) are from 9 am to 5:00 pm weekdays, Monday through Friday, with the exception of public holidays in the UAE.

Please note that shipping charges are non-refundable and returns will be subject to delivery costs (except for the case of faulty products).

Should an item be faulty or damaged upon receipt - you can contact us on hello@ezzro.com and we will exchange this for you.

Should a part (as found on the assembly page) be missing, we can arrange for these to be posted directly to you free of charge. Please reach us on hello@ezzro.com

Please check your items as soon as they arrived .Any fault or inconvenience at delivery should be notified immediately to follow up and provide with a solution.

Due to the unique characteristics of wood, you can expect to have knots and grains and other natural irregularities in the wood. No piece of wood is the same; these natural irregularities are not considered a defect and generally enhance the overall uniqueness and character of natural wood.

Therefore, direct sunlight and heat from radiators, wood burning stoves or other heating sources can fade or dry out the surfaces on wood and textiles. For wood this is most predominant for the first months after assembly, but the process can continue throughout the life span of the product.

To qualify for an exchange of goods, refund or credit note (where applicable) - please contact our customer service within 7 days of receipt of product.

When returning an item, customers must ensure they receive an airway bill from the courier at the time of collection, with Ezzro as the destination. This document serves as official proof that the item has been collected. Customers are required to take a clear photo showing the courier driver (excluding their face), the logo on their uniform or vest, and the boxes being collected in the same image. This helps confirm that the item was handed over to Ezzro’s authorized courier. Please also keep the airway bill and the courier’s contact number until the return has been confirmed by Ezzro. Ezzro will not be responsible for items handed over without a valid airway bill, courier contact details, or clear photo provided - they all serve as proof of collection.